Refund policy
Last updated: September 10, 2026
OVERVIEW
This Refund Policy applies to all orders placed with Layer'd Cakes Studio Inc. (operating as "LAYER'D", "we", "us", "our") through our website and order forms. It forms part of, and should be read together with, our Terms of Service and, where applicable, your signed Cake Commission Agreement. Where the Cake Commission Agreement and this policy differ, the terms of your signed agreement govern your order.
Because our cakes and other goods are custom-made, perishable, and prepared to order, our refund terms are necessarily stricter than those for standard retail products. Please review this policy carefully before placing a deposit or completing an order.
DEPOSITS
All deposits are non-refundable. A deposit secures your event date on our calendar and covers design time, consultation, and materials reserved for your order. Once a deposit is collected, it will not be refunded under any circumstances, including cancellation, postponement, or change of plans. A deposit is non-transferable except where we expressly agree in writing to apply it to a rescheduled date (see Rescheduling below).
WEDDING & EVENT CANCELLATIONS
Wedding and event orders may only be cancelled with a minimum of 60 days' written notice before the event date.
- Cancellation with 60 or more days' notice: Your order is cancelled and no further payments are owed. The deposit remains non-refundable, and any additional amounts already paid toward your balance will be refunded, less the deposit.
- Cancellation with fewer than 60 days' notice: Cancellations are not accepted within 60 days of the event. All amounts paid, including any final balance, are non-refundable, and any outstanding balance under your agreement remains payable.
Final payment is due two weeks (14 days) before the event date unless otherwise agreed in writing. Amounts paid toward the final balance are non-refundable once the order enters production.
RESCHEDULING & DATE CHANGES
We understand plans can change. Requests to move your event to a new date must be made in writing and are subject to our availability.
- We will make reasonable efforts to transfer your deposit and any payments to a new date once, provided the request is made at least 60 days before the original event date and the new date falls within twelve (12) months.
- Rescheduling within 60 days of the event, or a second reschedule, may be treated as a cancellation under the terms above, at our discretion.
- Additional charges may apply if the new date, design, or serving count differs from the original order.
CUSTOM CAKES & PERISHABLE GOODS
Because our cakes, desserts, and hand-made goods are made to order and perishable, all sales are final. We do not offer refunds, returns, or exchanges on completed custom orders on the basis of taste preference, change of mind, or design elements that were approved before production.
Our products are made in a kitchen that handles common allergens (including wheat, gluten, eggs, dairy, nuts, and soy) and we cannot guarantee against cross-contamination. It is your responsibility to inform us of allergies and dietary requirements before ordering; we cannot offer refunds for issues arising from undisclosed allergies or requirements.
DAMAGED OR INCORRECT ORDERS
Your order is inspected before it leaves our studio or is handed to you or your delivery contact. If you believe there is a genuine quality issue or an error on our part, you must notify us at hello@layerdcakes.com within 24 hours of pickup or delivery, with clear photographs and a description of the concern.
We will review each claim in good faith. Where we determine a fault on our part, our remedy — at our sole discretion — may be a partial refund, a credit toward a future order, or a replacement. We are not responsible for damage that occurs after an order has been picked up, delivered, or handled by you, your venue, or a third-party transporter, or for issues caused by improper storage, handling, cutting, or display.
DIGITAL PRODUCTS, COURSES & SUBSCRIPTIONS
Digital products — including LAYER'D Cakes Academy course access, downloadable materials, and LAYER'D Toolkit memberships — are non-refundable once access has been granted, given the immediate and irreversible nature of digital delivery.
For recurring subscriptions, you may cancel at any time to stop future billing; cancellation stops renewals going forward but does not refund the current billing period. You retain access until the end of the period already paid for.
EVENTS BEYOND OUR CONTROL
If we are unable to fulfil an order due to circumstances beyond our reasonable control (including illness, equipment failure, extreme weather, or other force majeure events), we will contact you as soon as possible and, where we cannot deliver, refund amounts paid for the undelivered portion of the order, less the non-refundable deposit. This is our only liability in such circumstances.
HOW REFUNDS ARE ISSUED
Where a refund is approved under this policy, it will be issued to the original payment method within a reasonable time, typically 5–10 business days, subject to processing times of your bank or payment provider.
GOVERNING LAW
This Refund Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
CONTACT
Questions about this Refund Policy, or to make a claim, should be sent to:
Layer'd Cakes Studio Inc. (operating as LAYER'D) hello@layerdcakes.com